Privacy Policy

1. Introduction

CLE Junk Removal & Movers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clejunkremovalandmovers.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and service address when you submit a quote request or book a service.
• Service Details: Information about the services you request, including pickup/drop-off addresses, preferred dates, and item descriptions.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
• Communications: Records of any messages, emails, or chat conversations you have with us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our junk removal and moving services.
• Process bookings and send confirmation and reminder emails.
• Respond to your inquiries and provide customer support.
• Send you service updates, promotional offers, and other communications (you may opt out at any time).
• Analyze website traffic and usage to improve our site and marketing.
• Comply with legal obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

• Google Analytics / Google Tag Manager: We use Google Analytics to understand how visitors interact with our website. Google may use this data in accordance with its own privacy policy.
• Google Ads: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
• Meta Pixel (Facebook): We use the Meta Pixel to measure ad performance and show relevant ads on Facebook and Instagram.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., email delivery, analytics), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking and service records are typically retained for 3 years for business and tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: